General Logic
This chatbot scheme is designed to facilitate user interaction with a support service. The bot starts with a welcoming message and invites users to submit their inquiries through a structured dialog process. Once a message is received, it is formatted and forwarded to a support agent, who can then respond accordingly. The flow allows for a seamless exchange between users and their support team.
Step-by-Step Breakdown
1. Starting Point
The chatbot begins with a welcome message encouraging users to contact support. This serves as an entry point for users to initiate interaction and seek assistance.
2. Contacting Support
Upon clicking the "Write to support" button, users are directed to a form where they can enter their queries. This form requires a minimum length of 10 characters and a maximum length of 1000 characters. Validation ensures that only appropriately sized messages are accepted.
3. Form Submission
After the user submits their message, it transitions to a command block that formats the user's message for agent review. The message is prefixed with the user’s last name and username, allowing the agent to identify who the inquiry is from easily.
4. Agent Response
Once the agent receives the formatted message, they can respond through another input form. This form has a minimum character requirement of 5 and a maximum of 1000 characters for replies. The interaction is designed to facilitate a clear and manageable response from the agent.
5. Sending Response
After the agent writes their answer, it is sent back to the user. The response is displayed and provides the option for the user to continue the conversation if desired. Additionally, buttons allow agents to respond directly to the initial message or submit additional inquiries as needed.