AI physician assistant agent

Overall Logic

The chatbot follows a structured conversation flow designed to assist users in scheduling medical appointments. The bot begins with a welcoming message and guides users through an AI-driven dialogue that collects their symptoms and other necessary information. Once the dialogue is complete, it helps find available time slots and allows the user to finalize their appointment. The chatbot also interacts with Google Calendar to handle scheduling and booking processes.

Detailed Step-by-step Analysis

Group 1: Initial Interaction

1. Start Command: The bot initiates the conversation with a welcome message and introduces the AI dialogue feature, encouraging users to engage in conversation.

Group 2: AI Dialogue Process

2. AI Dialog Command:
   • Purpose: The core of the chatbot's functionality, where it gathers detailed information from the user, including symptoms and contact details.
   • Workflow:
     1. Symptom Gathering: The bot asks the user about their issues and may clarify with follow-up questions.
     2. Value Explanation: It communicates the benefits of consulting a doctor.
     3. Files and Tests Handling: If the user submits any documents or images, it gives preliminary feedback while clarifying its limitations.
     4. Scheduling: When the user is ready, the bot provides available time slots.
     5. Contact Collection: After scheduling, it collects the user's full name, phone number, and email address politely.
     6. Booking Confirmation: Finalizes the appointment by interfacing with Google Calendar, passing all necessary data.
   • Knowledge Base Integration: The bot is programmed to respond only with information from a pre-established knowledge base.

Group 3: Post-Dialogue Actions

3. After AI Dialog Command:
   • Purpose: Outputs the summarized results of the AI dialogue.
   • Messages:
     • Displays a personalized farewell message.
     • Presents a summary of the appointment details, including contact information and symptoms.

Group 4: Google Calendar Integrations

4. Check Available Slots Command:

   • Purpose: Interacts with Google Calendar to find the next available appointment slots.
   • Parameters:
     • Specifies the calendar ID, working hours, and timeframe to check for availability.

5. Book Appointment Command:

   • Purpose: Creates an event in Google Calendar for the scheduled appointment.
   • Parameters: Includes details such as the patient's name, health issues, email for reminders, and time of the meeting.

Integration Details

The chatbot utilizes the following integrations:

• Google Calendar:
  • Required Information:
    • Calendar ID for the integration.
    • Google API credentials, such as OAuth tokens or API keys.
    • Required scopes to manage events.
  • Verification: Ensure the app is verified through Google's OAuth consent screen.
  • Balance: If applicable, maintain a balance for any usage fees associated with Google API services.

By successfully implementing these integrations and features, the chatbot offers a seamless experience in scheduling medical appointments while ensuring the user's data is handled thoughtfully.