Conversation List
What it shows
The middle column lists dialogs that match the current folder and filters. Each row is one conversation with a contact on one platform (and bot / widget).
Row contents
A typical row includes:
| Element | Meaning |
|---|---|
| Avatar / name | Contact display name |
| Platform icon | Telegram, Widget, WhatsApp, etc. |
| Bot or widget | Which project the chat belongs to |
| Last message | Preview of the latest text |
| Time | When the last activity happened |
| Unread badge | Messages you have not opened yet |
| Bookmark | Starred dialog |
| Status / assignment | Visual cues depending on layout |
Working with the list
- Pick a folder (for example New).
- Optionally narrow with filters or My.
- Click a row to open the conversation window.
- Use Refresh if you need to reload the queue.
- Scroll / paginate when there are many dialogs.
Reading the queue efficiently
| Signal | Action |
|---|---|
| High unread | Open first — customer is waiting |
| Unassigned + New | Claim (assign to yourself) |
| Closed | Archive; open only for history |
| Spam | Ignore or review policy |
The list is shared with your team in real time when presence and updates are active — avoid two people answering the same chat without assignment.