Custom Status Notifications
What It Is
When an order status changes in the dashboard or payment is confirmed, your bot can automatically dispatch a branded status update straight to the customer's chat thread.
In Botconsole, notification copy is fully customizable on a per-status and per-platform basis (Telegram, Web Widget, WhatsApp, SMS).
Configuring Notification Templates
Navigate to Products → Settings → Status Templates.
For each lifecycle status:
- New Order
- Processing
- Paid
- Delivered
- Cancelled
You can:
- Enable or disable automatic dispatch for that specific status.
- Define dedicated copy tailored to each communication platform.
- Insert dynamic placeholders that resolve to real-time order and buyer data.
Channel-Specific Customization
Different messaging channels have different presentation strengths and constraints:
- Telegram: supports bold and italic formatting, action buttons, and rich emoji styling.
- Web Widget: concise, clean notification popups on your website.
- WhatsApp: structured conversational messages without complex markup.
- SMS: concise text snippets designed to fit standard 160-character segment limits.
If no channel-specific template is defined, the bot uses its default fallback message.
Dynamic Placeholders
The following macro variables are substituted with actual order data before the message is sent:
| Placeholder | Replaced With | Example |
|---|---|---|
{{order_id}} |
Order tracking ID | 1042 |
{{summa}} |
Final order total | 45.00 |
{{currency}} |
Order currency code | USD |
{{status}} |
Localized status label | Paid |
{{customer_name}} |
Buyer's first name | Alex |
{{delivery_date}} |
Estimated delivery date | 2026-09-10 |
{{delivery_address}} |
Shipping destination | 124 Main Street, Apt 4B |
{{track_code}} |
Courier tracking number | TRACK-998877 |
Sample Template: Order Processing
Hello {{customer_name}}! 📦
Your order #{{order_id}} has been approved and is being packed.
Total amount: {{summa}} {{currency}}.
Estimated delivery: {{delivery_date}}.
We will send you a tracking code as soon as the package ships.
Sample Template: Order Delivered
Your order #{{order_id}} has been delivered! 🎉
Thank you for choosing us. We would love to hear your feedback on your purchase!