SMS

What it is

The SMS channel sends and receives short text messages through a provider (Twilio or SMS.ru). People text your number; Botconsole runs the constructor scenario and can continue the dialogue by SMS.

SMS is the most limited channel: text only, paid per segment, and no media or buttons.

Requirements

• A constructor bot in Botconsole
• A Twilio account or SMS.ru account with a sender number / credentials
• Ability to set the webhook URL in the provider cabinet

SMS usually costs money per message segment. Budget for testing and production traffic.

How to connect

1. Open Bots → your bot → Settings.
2. Add connection → SMS.
3. Copy the Webhook URL into Twilio / SMS.ru inbound settings.
4. Choose provider:
   • Twilio — Account SID, Auth Token, From number
   • SMS.ru — api_id and number
5. Save. Status should show credentials are complete.
6. Send a test SMS to your number — the scenario should reply by SMS.

Message types and limits

Available message types

Buttons

• Not supported
• If you need choices, write them in the text, for example:
  Reply 1 — Support, 2 — Sales
  or send a short link to a form / website

Extra message options

Limits

Keep answers short. Long constructor texts will be expensive and may be truncated by policy.

Formatting

Plain text only. No bold, italics, or Markdown. Emojis count toward length and may change segment size.

Notes and limitations

STOP / unsubscribe. Words like STOP, Стоп, unsubscribe, отписаться unsubscribe the contact — respect local marketing rules.

For marketing SMS you generally need opt-in consent. Support/transactional replies are different from mass ads.

Design scenarios specifically for SMS: short steps, clear questions, no reliance on buttons or images.

Delivery depends on the operator and the provider; international routes may have extra restrictions.